Private and secure virtual address services
We have strict rules about transportation and care of your private information,
from the way we handle your account to the processing of your mail.
Resiliency / Availability
We operate a fault tolerant system and network architecture to ensure that OfficeAddress is there when you need it, wherever you may be. This includes:
- Diverse and redundant Internet connections.
- Redundant network infrastructure including switches, routers, load balancers, and firewalls.
- Scalable system architecture built using a large number of independently operating shards, each servicing a small slice of our user base.
- Shards architected as pairs of redundant servers, providing hot standby capabilities should a single server fail.
- Servers engineered with redundant power, redundant network hardware, and storage deployed in a RAID configuration.
Our colocation vendor provides fault tolerant facility services including power, HVAC, and fire suppression.
We back up all customer content at least once daily and replicate those backups to our backup data center via a private network link. This process ensures that we can recover from a complete site failure in our primary data center. We do not utilize portable or removable media for backups.
The Three Laws
OfficeAddress Three Laws of Data Protection
There are certain things that matter to us, that we stand for, and that define virtually every decision that we make at OfficeAddress.
In 2016, we laid them out in our 3 Laws of Data Protection:
- Your Data is Personal
- Your Data is Protected & Preserved
- Your Data is Portable
Customer Account Access
OfficeAddress™, like most cloud services, has an administrative tool. This tool allows our customer service and platform administration teams to resolve customer issues. We limit who has access to customer data within this administration tool based on business need and strongly authenticate that access.
We periodically review employee access to customer accounts to identify administrative abuse and minimize the situations where we might need to access account content in the future.
Our staff is monitored
To ensure your mail is in safe hands, all staff undergo background checks. We have incorporated Best Practices for recruitment and measuring staff performance. Our staff is well trained and extremely discreet.
If you have questions, please feel free to contact us.
Office Address™
Your incoming mail-digitized and available in the cloud.
Company
Go Paperless
With Office Address™, every scanned mail is a digital copy of your physical document. You can make your entire home or office virtually paperless. Also searching through digital files is a lot less time consuming than sifting through bundles of paper.
Help is just a click away.
Get in touch with our Customer Support team by email or get instant answers 24/7 in our Support Centre.
Visit the Office Address™ Support Centre >
Visit the Office Address™ Support Centre >
